An email will land in your inbox as soon as your order is shipped, replete with all tracking particulars.
We also recommend opening an account where you can easily check the status of your order and find the tracking link once the order has been dispatched.
We endeavour to deliver your wonderful purchases as swiftly as possible. They’ll arrive by courier, and a signature will normally be required.

• Goods are delivered within 5 working days from the day you place an order to purchase the Goods.
• Deliveries will be made by Elite courier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
• If we are not able to deliver your Goods within 5 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
• Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
• All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimize your inconvenience.

If your package is visibly damaged on delivery, please tell the courier delivering your goods that you wish to sign as “received damaged”.
You should check all products you receive against your order promptly and if you discover that a product or products are damaged after delivery, it is advisable to let us know as soon as possible.
You can do so by submitting a request here with your order number, the items affected and any images you may have of the damage and or fault.
To investigate any potential quality issues, we will require faulty items to be returned. We will of course replace or refund any affected item(s) in this case, post return.
Please note we are not liable for wear and tear and/or accidental damage post delivery.

You can make a return at anytime within the 30 day period from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
Please note:

• Refunds include the retail price of the returned product shown on the verified dispatch note
• Refunds can only be credited to the original method of payment
• Online returns within the UK are free. If you’re returning something from elsewhere, you’ll need to pay postage
• We will only accept returns of the products complete with the accompanying gift with purchase 
• Bulk, automated or third-party claims cannot be accepted
• We recommend to obtain and keep your proof of postage until your return is finalised
  If your return does not comply with the above and our terms and conditions, Penhaligon's will be unable to reimburse you for the cost of the product(s).

We hope you are delighted with your purchase. But if you are not, you can make a return within the 30 day period from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
If you wish to make a return something you bought from our website and you live in the US, please use the below returns address:

Penhaligon’s
Attn: Customer Service
c/o CDL Logistics, LLC
23 Roosevelt Avenue, Suite 12
Somerset, NJ 08873
Be sure to include both or one of the following:

• Your original shipping note
• A cover letter with your contact details and order number

Please note, you will have to bear the direct cost of returning the goods back to us with your chosen carrier. We recommend that you obtain and keep your proof of postage safe until your return has been finalised. Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.
If your return does not comply with the above and our return terms and conditions, we will be unable to reimburse you for the cost of the product(s).

Oops! If we have sent you an incorrect item, please let our Consumer Services team know, by submitting a request here with your order number, the item affected and any images you may have of the incorrect item and we will replace once returned. Please note, we may request the return of the item(s) affected.

You should check all products you receive against your order as soon as possible and if you discover you have received and incorrect item, it is advisable to let us know as soon as possible.

We endeavour to process refund requests as swiftly as possible. Once your return has arrived back to our facilities your refund will be sent for processing. We recommend you get proof of postage and keep it safe until your return is finalised. Please feel free to contact us with a copy of your return's receipt once the parcel has been posted.

You will be refunded to your original form of payment within fourteen (14) days of receipt of your returned product(s) to our facilities.

An email will land in your inbox as soon as your order is shipped, replete with all tracking particulars.
We also recommend opening an account where you can easily check the status of your order and find the tracking link once the order has been dispatched.
We endeavour to deliver your wonderful purchases as swiftly as possible. They’ll arrive by courier, and a signature will normally be required.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted.
We will confirm our acceptance of your order by sending you an e-mail that confirms your order has been dispatched (shipping/dispatch confirmation). It is at this point that the contract between you and us for the sale and purchase of your goodies, ordered by you, begins.
If you have not received your confirmation email within 24 hours or dispatch email within 3 working days after placing a successful order, please kindly check your spam and/or junk folders before contacting us.

Order cancellations:
It is not possible to edit your order once it is placed, however, you may be able to cancel it. ​
Our teams work hard to pick, pack and dispatch orders as soon as possible, so please note your cancellation request is time sensitive and not guaranteed. To request a cancellation, please submit your request here. Be sure to include you order number and full name.
Please note, we do not capture payment until your order has been dispatched. If your cancellation request is successful before dispatch, you will not be charged.

Order amendments:
At checkout, please check your order details before finalising your order. You can review your basket at step 1 and step 3 of checkout.

Please note once your order is placed, we are unable to add items or remove items. Do take some time at these stages to ensure your order is correct.
If you wish to return an item or order, you can do so for free, within 30 days of purchase from our UK website.

Delivery address changes:
We are unable to guarantee any requested changes to your delivery address after your order has been placed. However, please get in touch and we would be happy to look into this for you.
Please note we are unable to change the delivery method after your order has been placed (e.g. upgrade to express service).

We are currently not taking orders over the phone. However, if you need any support placing an order online, do let us know by submitting a request